We want to assure you that your feedback is highly valuable to us, and we will use it to improve our processes and training to prevent such incidents from occurring in the future.
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We take full responsibility for the poor packing and the resulting inconvenience it has caused you. The door being stuck and the damage caused to your furniture and belongings is deeply regrettable. We understand your frustration and disappointment with the proposed solution and the subsequent issues that arose. We sincerely apologize for the unfortunate experience you had during the loading of your storage container. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. Once again, we sincerely apologize for the shortcomings you experienced during your move and appreciate your understanding. We are here to address any additional needs or questions you may have. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to our customer support team. We value your feedback and will use it to improve our processes and ensure a better experience for all our customers. Our team is committed to learning from this experience and taking necessary measures to prevent similar occurrences in the future. Please know that we deeply regret the negative impact this situation had on you and the trust you had placed in our services. This refund includes a 25% discount on your move cost and an additional $150 to cover the expenses you incurred due to renting a Uhaul. In an effort to make amends, we have taken your feedback seriously and have issued a refund of $360.55 as compensation. While we cannot change the past or undo the difficulties you encountered, we want to express our sincere apologies for the inconveniences and disappointment you experienced. As a single mother taking on such a challenging task, we recognize how essential it is to have reliable support during a move. We understand the frustration and inconvenience you faced when our team was unable to complete the move as promised, leaving you to handle the remaining tasks on your own. Lyndsey, we are truly sorry to hear about the extremely disappointing experience you had with our services. All in all, I'll likely use them again, but instead of going with the recommended time allotment that I've given, I'll increase it by a couple of hours. Very unhappy about that, and I think it was only because they were trying to hurry. They left a fairly visible scratch in my hardwood floors that were just re-sanded and refinished. Moving my stuff into the new place I could tell they were in a hurry.
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It also left me with a TV that won't fit in my car that I've got to figure out how to move. This left me a little upset and disappointed because what I thought was going to be done in a day is taking longer than I expected.
Then I was told that they wouldn't be able to get everything like I had expected because they had other commitments later in the day. Seemed to move a little slower than I expected and I wasn't surprised when they told me they would need additional time in order to complete my move.
The "Meet the team" email I got showed a "recruit" who ended up not showing up, so I was expecting three people and only two arrived. Day of move the movers showed up early and got to work. Lots of emails and text messages letting me know the next step that needed to be completed.
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